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Connecting Sources

This page explains how you connect Mention to the places your organization already keeps knowledge — either through a provider integration or a web crawl — so documents become available to activate and learn from.

What “sources” means

A source is a connection to a system where your content lives. Mention can connect to tools such as Notion, Confluence, Google Drive, Dropbox, Box, GitHub, Slack, Intercom, Microsoft 365, and Microsoft Teams; it can crawl public web pages you define; and you can add individual links or YouTube videos. After a source is connected and synced, assets (individual documents or items) appear for you to turn on or off. See the Integrations overview for the full list.

For how sources relate to documents in Mention, see Sources and assets.

Type 1: Integrations (OAuth)

Use this when your content is in a supported app.

  1. Sign in to Mention as an admin and open Sources from the sidebar.
  2. Find the provider you want and choose Connect (or the equivalent action).
  3. Mention sends you to that provider’s sign-in and permission screen. Sign in and approve access so Mention can read the content you choose later.
  4. After you approve, you return to Mention. Sync starts automatically so Mention can list what is available.

You can run a fresh sync anytime from the Sources area, and Mention can also sync on a daily schedule so new files show up without extra clicks.

Type 2: Web crawls

Use this when you want to pull in pages from a website (for example, a public help center or handbook).

  1. Open Sources and start a web crawl.
  2. Enter the root URL where crawling should begin.
  3. Set how deep the crawl should go and how many pages it may collect (up to 500 active pages per crawl).
  4. Start the crawl. Mention dispatches the job; the crawl's detail page shows its status (queued, crawling, completed, or failed). When it finishes, discovered pages appear under an Inactive pages tab — review and activate the ones you want; activated pages move to Active pages. You can recrawl from the root URL or delete the crawl from that page.

Web crawls support manual re-sync and daily automatic sync the same way integrations do.

After you connect

  • The Sources dashboard shows a tile for each connected integration and each web crawl, plus tiles for your Links and YouTube videos, and a Connect a source menu.
  • Open an integration to see its Active assets (with bulk selection and delete) and Inactive assets (pick what to activate — a folder tree, or the Google Drive picker for Google), plus Refresh and Disconnect.
  • New and updated items appear after each sync. Nothing is fully in the learning pipeline until you activate the assets you care about — see Managing assets.
  • For a high-level view of supported connections, see Integrations overview.
  • For status indicators, manual refresh, failed syncs, and how to disconnect cleanly, see Managing and Troubleshooting Sources.