Notifications¶
Notifications keep you informed about things that need your attention in Mention — a contradiction waiting for review, freshly built content, or a question your sources could not answer. They appear behind the bell icon in the sidebar (or the header on mobile), with a badge showing how many are unread.
How notifications work¶
Every notification is about exactly one thing: one article, one unanswered question, one contradiction, one learner. It names that thing, and opening it takes you straight there. Nothing is grouped into a count you then have to go and unpack.
Notifications appear behind the bell as soon as the thing happens, so the feed and the unread badge are never behind. Push notifications are spaced out instead: when ten articles are rewritten at once, the first push arrives immediately and the rest follow about fifteen minutes apart. A backlog longer than about six hours stops sending pushes altogether — those notifications are already waiting behind the bell, and a push arriving the next day is noise rather than news. Reading a notification before its push goes out cancels the push.
Each notification links to the place where you act on it. Clicking one marks it as read and takes you there. Read notifications stay in the panel, dimmed, so you can find them again; Mark all read clears the badge in one click.
Who receives what¶
What you see behind the bell depends on your role.
Organization admins receive:
- A contradiction needs review — conflicting facts were detected in your knowledge base. One notification per contradiction, showing the statement in question. Links to Conflicts — see Reviewing Contradictions.
- Out of credits — your organization exhausted its credits for the billing cycle.
Audience owners receive:
- A member said something your sources contradict — a misunderstanding was routed to an Audience you own: something a member said on a call or in chat disagrees with what your sources say. One per misunderstanding, showing the statement. Links to Conflicts — see Reviewing Misunderstandings. Conflicts between two sources are not routed to Audiences and notify admins only.
- A question couldn't be answered — your sources don't cover something a member asked about an Audience you own. One notification per question, showing the question itself, and one per distinct gap rather than one per person who asks. Answering the question removes the notification. Opens the Audience's Gaps tab, which is where the gap is closed — or the Audiences page when the question belongs to no one Audience, in which case org admins are the ones notified. See Answering Questions. If the Audience has a Slack channel, the gap is posted there too, so anyone who knows the answer can give it. Every gap was actually asked by someone — the questions Mention seeds itself never raise one, because the unanswerable ones are discarded rather than surfaced.
- A learner finished your Audience — named in the notification; a learner has finished every lesson in an Audience you own. One per learner, naming them. Links to that learner's page.
- A learner has stalled — named in the notification; a learner hasn't finished anything in your Audience for a week, or has review waiting on material they already passed. One per learner, naming them. Links to that learner's page, under the Audience's People page.
Everyone in an Audience — learners and owners alike — receives:
- Content ready / content updated — one notification per article, titled with the article's name. A rewrite leads with a summary of what changed, with the individual edits underneath. Note that content is shared and rewrites apply to everyone in the Audience, so you may see this without having asked for anything. A content-ready notification opens the article itself; a content-updated one opens the article's change history, which keeps the article's recent rewrites so you can catch up long after the notification is gone.
- Here's what your organization says — something you said on a call was reviewed and your sources turned out to say otherwise. The correct statement is shown in the notification itself, one per correction. Links to the lesson that teaches the material, or into the Audience when Mention cannot tell which lesson covers it. If this is the second correction on the same lesson, the notification also tells you that material is back on your review list — see When Your Organization Says Otherwise.
Learners also receive:
- Your question was answered — a question you asked that your sources couldn't answer now has one, whether an owner supplied it or a newly connected source finally covered it. One per question, with the question shown in the notification. Clicking it opens chat and asks the question again, so the answer appears right away.
- Pick up where you left off — you haven't finished anything in an Audience for a week, or material you already passed has come due for review. Sent at most once a week, and idleness nudges stop as soon as you finish something. Links into the Audience so you can pick it back up.
The out-of-credits banner¶
Running out of credits is more than a notification — it pauses everything that consumes credits (writing articles, Q&A). While your organization is out of credits, everyone also sees a banner across the top of the app. For admins the banner includes an Upgrade plan shortcut; for members it explains that credit-based features are paused until the next billing cycle. The banner disappears on its own once credits are available again.