Notifications¶
Notifications keep you informed about things that need your attention in Mention — a contradiction waiting for review, freshly built content, or a question your sources could not answer. They appear behind the bell icon in the sidebar (or the header on mobile), with a badge showing how many are unread.
How notifications work¶
Mention batches notifications rather than firing one per event. Related events that happen close together are grouped into a single notification that arrives once things have been quiet for 15 to 30 minutes — so ten contradictions detected during one sync produce one notification saying "10 contradictions need review," not ten separate entries. When events keep arriving, the batch does not wait forever: it is delivered after at most one to two hours. Knowledge gaps and routed misunderstandings are the exception — they have no quiet window and are instead released together as a once-daily digest at 09:00 UTC.
Each notification links to the place where you act on it. Clicking one marks it as read and takes you there. Read notifications stay in the panel, dimmed, so you can find them again; Mark all read clears the badge in one click.
Who receives what¶
What you see behind the bell depends on your role.
Organization admins receive:
- Contradictions need review — conflicting facts were detected in your knowledge base. Links to Contradictions.
- Out of credits — your organization exhausted its credits for the billing cycle.
Audience owners receive:
- Misunderstandings need review — a misunderstanding was routed to an Audience you own: something a member said on a call or in chat disagrees with what your sources say. Released in the same once-daily digest as unanswered questions. Links to the Audience's Questions tab — see Reviewing Misunderstandings. Conflicts between two sources are not routed to Audiences and notify admins only.
- Questions couldn't be answered — your sources don't cover something a member asked about an Audience you own, collected into a once-daily digest released at 09:00 UTC. You're notified once per distinct gap, not once per person who asks. Links to the Audience's Questions tab, which is where the gap is closed — see Answering Unanswered Questions.
- Learners finished your Audience — a learner has finished every lesson in an Audience you own. Links to the Audience's People tab, where you can see who.
- Learners have stalled — one or more learners haven't finished anything in your Audience for a week, or have review waiting on material they already passed. Counted per Audience, so you get "3 learners have stalled," not one notification each. Links to the Audience's People tab, where you can see which learners have fallen behind.
Everyone in an Audience — learners and owners alike — receives:
- Content ready / content updated — an entry in your Audience has been written, or an existing one was rewritten (with a summary of what changed) and its lesson built again. Note that content is shared and rewrites apply to everyone in the Audience, so you may see this without having asked for anything. Links to the Audience's Curriculum tab.
- Here's what your handbook says — something you said on a call was reviewed and your sources turned out to say otherwise. The correct statement is shown in the notification itself. You get one at a time per Audience, and a newer correction replaces it. Links to the Audience's contents — see When Your Handbook Says Otherwise.
Learners also receive:
- Pick up where you left off — you haven't finished anything in an Audience for a week, or material you already passed has come due for review. Sent at most once a week, and idleness nudges stop as soon as you finish something. Links to the Audience's contents so you can pick it back up.
The out-of-credits banner¶
Running out of credits is more than a notification — it pauses everything that consumes credits (writing articles, Q&A). While your organization is out of credits, everyone also sees a banner across the top of the app. For admins the banner includes an Upgrade plan shortcut; for members it explains that credit-based features are paused until the next billing cycle. The banner disappears on its own once credits are available again.