Quickstart: Member¶
This guide walks you through your first experience as a member in Mention — from accepting your invitation to finishing your first lesson.
Step 1: Accept your invitation¶
Your admin sends you an email invitation to join the organization in Mention. Click the link in the email to create your account (or sign in if you already have one) and accept the invitation.
Once you join, you are assigned to one or more Audiences — groups that determine which content you see.
Step 2: Open your contents¶
After signing in, you land in your first Audience, on Chat, with the most-asked questions your organization has already answered listed beside the conversation. Below it the sidebar carries Lessons — everything you're expected to work through, grouped under the topic each one explains, most-asked topics first and General last — Review, and the Exam once it opens. Every Audience you belong to is listed in the audience switcher at the top of the sidebar with your role (Owner or Learner); if you are assigned to multiple Audiences, pick another one there to switch. If you own an Audience instead, you get the owner's pages — the same Lessons page carrying the authoring controls — and read its articles there.
If your Audience's owner hasn't added anything yet, the Audience says so — there's nothing to do until they do.
Each entry is two things: an article, the document Mention wrote for it from your organization's own material, and a lesson, a short sequence of exercises built from that article.
Step 3: Start your first lesson¶
Click the first lesson under its topic on the Lessons page. Because you haven't finished it yet, you get its lesson rather than the document — one exercise at a time.
Every exercise works the same way: you're given a situation or a question, you commit to an answer, and only then do you get the correction. Some ask you to pick an option; some ask you to write a couple of sentences. A lesson has 5 to 9 of them and is meant to be finishable in one sitting.
If Mention couldn't write the entry's article from the material your organization has connected, you'll see a notice saying so and the reason, rather than content. That's expected — tell your Audience's owner, who can connect the missing material.
Step 4: Get one wrong¶
You will, and it's the point. There is no score and no penalty.
What you get back is a correction that names exactly what you missed — for a written answer, which of the criteria your answer didn't meet and why. Try again and you'll get a variant: the same material in a different situation, rather than the same question over again.
Step 5: Finish the lesson and read the article¶
When you've passed every piece of material the lesson grades, the entry is finished. From then on, clicking it gives you the whole article — the document to consult when you already know the material and just need the exact wording. It only goes back to the lesson if the article is rewritten and grows material you have never been asked about.
Step 6: Ask a question¶
On the web app, open the Audience's Chat page — it is where you land. Ask anything about your Audience's material. Mention generates an answer grounded in your organization's source documents — and shows you which sources it drew on. Follow-ups in the same thread keep earlier turns as context. Tap a cited source to see the document and the specific facts behind the answer.
On mobile, Ask is the Chat tab — a thread with follow-ups — and a single-shot field below every article.
Step 7: Flag anything wrong¶
If something is factually wrong, outdated, or missing — in an article or in an exercise — tell your Audience's owner. Articles are written from your organization's connected sources, so correcting one starts there.
Step 8: Track your progress¶
The Lessons page is your progress view: each entry shows finished or not, a bar at the top counts the total, and the Review badge in the sidebar counts what has come due. Entries without a lesson yet don't count against you. When there's nothing left, you've completed the Audience.
Completing it isn't the end. Material you've passed comes back for review on a fixed schedule — 1 day, 3 days, 7 days, 21 days, 60 days — and you're current in an Audience when you've completed it and nothing is overdue.