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Managing Audiences

Once an Audience exists and members have been invited, the Audience detail page is where you keep tabs on it day-to-day. This page covers the Members, Adoption, and FAQs tabs, the Refine action, and how to delete an Audience.

For creating an Audience in the first place, see Creating Audiences.

Open the Audience detail page

  1. Sign in as an admin and open Audiences from the sidebar.
  2. Pick the Audience you want to manage (there's an audience switcher in the header).

The Audience page has a header with the Audience name, an audience switcher, a Refine button, and an overflow menu (Add existing members, Invite by email, Delete audience). Below the header is a row of tabs: Playbook, Glossary, Members, Adoption, and FAQs.

The Glossary and Playbook tabs are covered in Curating Glossaries and Curating Playbooks. The rest are below.

Refining the audience

The Refine button reopens the audience's conversation — the chat where you describe what the audience does. Mention uses that conversation, plus your activated sources, to build (and rebuild) the audience's Glossary and Playbook. Use it when the audience's scope changes or the first draft missed something. See Building with Conversations.

(To ask Mention a question against your whole organization's source material — and capture the answer as a correction — use Steering instead. That's a different surface.)

FAQs

The FAQs tab shows questions that members of this Audience have asked through the in-product Q&A footer, aggregated into common themes. The list is rebuilt periodically — roughly every ten new member answers — so it tends to lag real-time activity by a small window.

For each FAQ you can:

  • Read the question and the most representative answer — to understand what members are actually asking
  • Resolve the FAQ — once you've addressed it (added a missing concept, updated source material, or decided no change is needed)

Resolved FAQs drop off the active list so you can focus on what's still outstanding. Use this tab as a feedback loop on what your Glossary and Playbook are missing.

Adoption

The Adoption tab shows how this Audience's members are progressing through the Audience's content. Two views are available:

  • User Progress — per-member breakdown of which Concepts and Processes each member has completed.
  • Content Adoption — per-item breakdown of how widely each Concept article and Process SOP has been completed across the Audience.

Use User Progress when you want to know who is stuck or ahead. Use Content Adoption when you want to know which content items are landing and which are being skipped or struggled with — those are the ones to revisit in your curation. See Monitoring Progress for more on reading these views.

Members

The Members tab shows everyone currently assigned to this Audience plus any pending invitations.

From here you can:

  • Add an existing organization member to the Audience (admins already have access to every audience, so only non-admin members appear here)
  • Invite a new person by email — see Inviting Members
  • Remove a member from the Audience (their progress is retained but they lose access; previously generated articles and SOPs are kept but no longer accessible to them)
  • See pending invitations that haven't yet been accepted, including how long until they expire

Pending invitations expire automatically after the window shown in the product; expired invites are removed from the list. Resend a fresh invite if someone missed the window.

Deleting an Audience

You can delete an Audience from the audience overflow menu. It cannot be deleted while it still has:

  • Active Agent grants — remove the grants first, or delete the Agent (see Agents)
  • Members — remove them first
  • Pending invitations — let them expire or remove them first

Deleting an Audience removes its Glossary and Playbook, and its members lose access to that Audience's content.