Managing Audiences¶
Once an Audience exists and members have been invited, the Audience detail page is where you keep tabs on it day-to-day. This page covers the People page and how to delete an Audience.
For creating an Audience in the first place, see Creating Audiences.
Open the Audience detail page¶
- Sign in as an org admin or as an owner of the audience.
- Pick the Audience you want to manage. On desktop, use the audience switcher at the top of the sidebar; on mobile, Audiences is the full screen you land on, and selecting an Audience opens its detail (use the back arrow to return). Switching Audiences lands you on that Audience's Chat.
The Audience page has a header with the Audience name and an Add members button, plus an overflow menu where org admins get Delete audience. Its pages are links in the sidebar (a row of tabs on mobile). Create a new Audience with New audience in the audience switcher.
Which pages you see depends on your role. As an owner (or org admin) you get Chat, Lessons, Gaps, and People. Chat carries the FAQ beside the conversation — the ten most-asked answered questions with their counts, what this readership actually wants to know. Lessons is everything written for this readership, grouped by topic, with a badge counting the lessons — filter the list by picking topics, and open any entry to reach its article and the authoring controls. Gaps holds the Audience's open questions — the ones members asked that Mention could not answer, badged with the count in the sidebar. Learners land on Chat, with Lessons, Review, and the Exam once it opens. On each entry's page, owners keep a compact ask field so they can probe the knowledge without leaving the owner surfaces.
Owning an Audience is not the same as learning from it, so owners do not get the learner practice pages and are not tracked as learners. You read your own Audience's articles from the Lessons page, on each entry's page, next to the lesson composed from them.
Authoring what this readership is told is covered in Curating Contents and Curating Lessons. The Gaps tab is covered in Answering Questions. People is below.
People¶
The People page shows everyone assigned to this Audience — learners first, then Owners, then any pending invitations. Owners curate the Audience (its topics, its lessons, and this roster); Learners work through it. See Roles. A bar at the top shows how many learners are up to date, in progress, not started, or needing attention, and the rows are ordered so the learners needing attention come first.
Each learner's row carries how far they have got and how they are doing, so the roster and the progress report are one list rather than two:
- one square per lesson, filled once they have finished it, with the count beside
- when they last completed something, or how long a stalled learner has been idle
A finished lesson means the member passed every piece of material it grades — a measurement, not a self-report. Up to date additionally means nothing they passed is overdue for review. See Monitoring Progress, including the note on adoption resetting to zero when lessons ship.
Owners carry no progress bar. They curate the Audience rather than learn from it, so there is nothing measured to show.
From here you (an owner or org admin) can:
- Add members with the header button (or the empty-state button) — one dialog where you pick a role (Owner or Learner), search for existing organization members to add, and type any email to invite someone new, in a single step. Anyone in your org can be added. See Inviting Members
- Change a member's role between owner and learner, from the row's overflow menu. (An audience keeps at least one owner once it has any, so you can't remove or demote the last owner.)
- Remove a member from the Audience, also in the row's overflow menu (their progress is retained but they lose access; the Audience's articles are kept but no longer accessible to them)
- See pending invitations that haven't yet been accepted, each labeled with the role the person will get
Pending invitations expire automatically after the window shown in the product; expired invites are removed from the list. Resend a fresh invite if someone missed the window.
Deleting an Audience¶
Only an org admin can delete an Audience — the overflow menu holding Delete audience does not appear for owners who are not admins. Even for an admin, an Audience cannot be deleted while it still has:
- People — remove them first
- Pending invitations — let them expire or remove them first
Deleting an Audience removes its Contents — every entry, its article, and its lesson — and its members lose access to that Audience's content.