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Creating Audiences

This page explains how you define learning groups in Mention — each with its own glossary and playbook — and what to do after you create one.

What an audience is

An audience is a named group of people who share:

  • One glossary (concepts and related learning)
  • One playbook (processes and interactive SOPs)

Examples: “New hires,” “Support tier 2,” or “Sales — West.” Progress is tracked per audience, so the same person in multiple audiences has separate progress for each.

For the full model, see Audiences.

Create an audience

You can create audiences in two places:

  1. During onboarding — one of the wizard's steps asks for your first audience's name and description.
  2. After onboarding — open Audiences from the sidebar and create a new audience with a name and description.

You can also invite teammates by email at the point of creation, choosing Admin or Member for each.

What Mention sets up for you

When you save a new audience, Mention provisions:

  • A glossary tied to that audience
  • A playbook tied to that audience

You do not create those objects separately; they come with the audience.

Describe the audience

Right after creating the audience, Mention runs a short conversation: it asks about what the audience does — the workflows they follow, the tools they use, the terms they talk about — as a series of multiple-choice questions. Pick the option that fits, or write in your own answer when none of the choices apply. Your answers, together with the sources you've activated, build the first version of the glossary and playbook. Click Finish when you've covered the essentials. You can reopen the conversation later (the Refine button on the audience) to adjust it. See Building with Conversations.

What to do next

After the audience exists:

  1. Invite members — by email or by adding people already in the org. See Inviting members.
  2. Connect sources and activate assets if you have not already, so there is content to learn from. See Connecting sources and Managing assets.
  3. Curate the glossary — review which concepts are included and trigger fresh articles. See Curating glossaries.
  4. Curate the playbook — choose and reorder which extracted processes belong in this audience's playbook. See Curating playbooks.