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Creating Audiences

This page explains how you define learning groups in Mention — each with its own table of contents — and what to do after you create one.

What an audience is

An audience is a named group of people who share one table of contents: a list of entries, each of which Mention writes into an article.

Examples: “New hires,” “Support tier 2,” or “Sales — West.” Progress is tracked per audience, so the same person in multiple audiences has separate progress for each.

For the full model, see Audiences.

Create an audience

You can create audiences in two places:

  1. During onboarding — one of the wizard's steps asks for your first audience's name and description, and offers a few starting points based on the industry you chose. Picking one fills both fields so you can edit them; writing your own works exactly as before.
  2. After onboarding — open Audiences from the sidebar. If you have no audiences yet, the empty state offers a Create audience button; once audiences exist, the + button at the top of the audience list is the way to add another. The dialog asks for a name and description only.

During onboarding, the audience step also lets you invite teammates by email; they join the new audience as learners. After onboarding, creating an audience does not include invites — add people afterwards from the audience's People tab, where you can also promote anyone to owner. See Roles.

What you get

Shortly after you create an audience, Mention fills its table of contents with a starting set of entries, drawn from the concepts your connected sources actually cover. Those articles begin writing immediately. If your sources do not yet cover enough, the contents stay empty — that is the expected answer, not a failure.

Reviewing what it wrote, and filling in what it missed, is the audience owner's job, and it is the next thing to do: add an entry for each topic — a name members see, and a prompt saying what the article should cover — and Mention writes each one from your activated sources, then composes a lesson from it. See Curating contents and Curating lessons.

An audience can hold at most 100 articles.

What to do next

After the audience exists:

  1. Invite members — by email or by adding people already in the org. See Inviting members.
  2. Connect sources and activate assets if you have not already, so there is material to write from. See Connecting sources and Managing assets.
  3. Write the table of contents — one entry per thing this audience needs to know. See Curating contents.
  4. Watch adoption as people start working through the lessons. See Monitoring progress.