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Manual Sources: Links, Videos, and Uploads

Most content gets into Mention through an integration, but you can also add individual items yourself. Links let you point at a single web page; Videos let you point at a YouTube video so its transcript becomes part of your knowledge base; Uploads let you send documents straight from your computer. All three live under Sources and behave like any other asset once added.

Use manual sources when:

  • You want to include a single page, video, or document without connecting a full integration.
  • You have a pile of files that don't live in any system you can connect.
  • The content is public and not reachable through any of your existing OAuth integrations.
  • You are quickly testing whether a specific resource changes Mention's answers.

A link is a single web URL that Mention fetches as readable text.

  1. Sign in as an admin and open Sources from the sidebar.
  2. Open the Links section.
  3. Paste the URL and confirm.

Mention fetches the page and adds it to your asset list. Only activated links contribute to Glossaries, Playbooks, Articles, and SOPs.

Things to know

  • Pages behind a login, paywall, or robots restriction may not be ingestible.
  • Links sync on the same daily schedule as other sources, so updates to the page are picked up over time.

Videos

A video source is a YouTube URL. Mention ingests the video's transcript (when one is available) and adds it as a Video asset whose content is the transcript text. This is how you bring spoken content from public talks, recorded webinars, or product demos into your knowledge base.

Add a video

  1. Open Sources from the admin sidebar.
  2. Open the Videos section.
  3. Paste the YouTube URL and confirm.

Mention fetches the video's transcript and adds it as an asset. Activate it like any other source item.

Things to know

  • A transcript must be available for the video. YouTube auto-generated captions are usually sufficient; videos with no captions cannot be ingested.
  • The video itself is not stored — only the transcript text is used as source material.
  • For internally hosted recordings, use Google Drive (for Google Meet transcripts) or Microsoft Teams (for Teams meeting transcripts) instead.

Uploads

An upload is a document you send to Mention directly from your computer. Each file is processed into text and added as a Document asset, so a loose collection of files can become source material without connecting an integration.

Upload files

  1. Open Sources from the admin sidebar.
  2. Click Connect a source, choose Upload files, or open the Upload tile if you already have other sources.
  3. Drag your files in, or click to browse and pick them. You can select several at once.
  4. Confirm to upload. Each file is processed and added to your asset list.

Supported formats: PDF, Word (.docx), PowerPoint (.pptx), Excel (.xlsx), HTML, Markdown, plain text, and JSON. Files can be up to 25 MB each.

Things to know

  • Uploads are not refreshable. Unlike an integration, there is no original system for Mention to re-sync from, so to update an uploaded document you upload the new version again (it is added as a separate item).
  • Each upload is its own asset, even if two files share the same name.
  • The uploaded file is processed into text for your knowledge base; the original file is not retained as a downloadable copy.