Skip to content

Answering Unanswered Questions

When someone asks Mention a question and Mention doesn't have enough in your knowledge to answer it, that miss isn't lost. Mention collects these unanswered questions so admins can see what people are asking but not getting answers to — and close the gap by answering them.

Unanswered questions appear in the Knowledge view (web), in the same "Mention's questions" sidebar as contradictions, under an Unanswered group.

How questions are collected

Every time Mention can't answer a question from your activated source material, it records the question. Mention groups questions that mean the same thing: when a new miss closely matches one already in the list, Mention bumps that question's count instead of adding a duplicate. Each question shows an asked N× badge and avatars for the org members who asked it, and the most-asked questions sort to the top — so the questions worth answering first are the ones at the top of the list.

Questions that Mention couldn't answer because your workspace was temporarily unavailable or out of credits are not collected — only genuine knowledge gaps appear here.

Answering a question

In the Unanswered group, each question has two options:

  • Answer — Opens a panel showing the question and the number of times it was asked, with a box to write the answer. When you save, Mention combines your answer with the question and uses it to answer that question — and similar ones — going forward. The question then leaves the list.
  • Dismiss — Removes the question without answering it. Use this for questions that aren't worth answering (typos, spam, off-topic). Dismissing doesn't teach Mention anything.

Answering a question consumes credits (Mention does a small amount of writing to turn your answer into reusable knowledge). Dismissing is free. See Understanding Credits.

What answering does

Once you answer an unanswered question, Mention uses what you wrote as part of your organization's knowledge. The next time someone asks that question — or a closely related one — Mention can answer it, grounded in what you provided. This is the most direct way to fill a gap that your source documents don't cover.