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Monitoring Progress

This page explains how to see how much of an audience's material has actually been learned, and what the numbers do and don't claim.

Where progress lives

Progress is tracked per audience. To see it, open the audience (from Audiences in the sidebar) and go to its People tab.

(There is no separate organization-wide "Progress" page — you look at one audience at a time, switching audiences from the list.)

What adoption measures

Adoption is a count: lessons a member has finished, out of the entries in this audience's table of contents. Per member, and across the audience.

A member finishes a lesson by passing every piece of material it grades — attempting exercises and being graded against the article the lesson was built from. There is no partial credit at the entry level: a lesson is finished or it isn't.

Entries without an article — still being written, or not ready because your sources don't cover them — are not in the denominator. An entry you added five minutes ago does not make everyone look behind, and an entry Mention cannot write does not hold the audience short of complete. The same goes for an article whose lesson could not be composed because there was nothing in it to exercise.

What this figure now claims

This is a measurement, not an acknowledgement. A member who shows as having finished an entry answered questions about it and met the criteria; they did not tick a box saying they'd read it.

That is a real change in what the People tab is telling you, and it is worth saying out loud to whoever you report these numbers to. Adoption used to mean "distributed and opened." It now means "attempted and passed."

Complete and current

Two words, two different claims:

  • A member is complete in an audience when they have finished every lesson in it.
  • A member is current when they are complete and nothing in the audience is overdue for review.

Current is the number to look at. Material a learner passed comes back on a fixed ladder — 1 day, 3 days, 7 days, 21 days, 60 days — and passing it moves them up a rung while failing resets them to the first. Someone who finished the audience in March and hasn't been back since is complete but not current, and saying so is the entire point of review.

Expect this to make green go amber, on purpose. An audience that was complete stops being current when items fall due. That is the honest number, and it is the reason review exists, but it will be visible in a metric someone is reporting upward — so introduce it deliberately rather than letting it surprise them.

Neither state is permanent for the other reason too: adding an entry to the table of contents puts everyone back to unfinished on that one.

Adoption resets to zero when lessons ship

Read the following before you compare any figure with a figure from last month.

A read article is not a finished lesson. There is no way to convert one into the other and Mention does not try: nothing carries over, and every member's adoption in every audience starts at zero when lessons are turned on.

This is not a data loss and it is not a regression in what your team knows. It is the first release where the number is measuring something, and it has to start measuring from somewhere. Concretely:

  • Everyone shows 0 finished on the day this lands, including people who had read everything.
  • Everyone's first pass through an audience is real work: exercises, attempts, corrections.
  • Comparisons across the changeover are meaningless in both directions. Historical completion measured acknowledgement; this measures performance.
  • Start a fresh baseline from this release, and tell anyone who watches these figures before they see the drop rather than after.

Reading the tab

The People tab reports every learner on the audience, each with how far they have got and a status: On track, In progress, Not started, Stalled, or Review overdue. The ones described below are the rows worth acting on.

Learners who need a look

Two things put a learner on the list:

  • Stalled — they haven't finished anything in over a week, and they still have lessons left.
  • Overdue for review — they finished everything, and material they passed has come back around and is waiting. There is no idle threshold on this one: the review schedule already decided when the material was due, and a learner who finished last week can be overdue today.

Each entry shows how long they've been idle, how far they got, and whether they are still current — which is what separates the two: a stalled learner never got going, an overdue one knew the material and has let it lapse.

The list stays accurate between nudges: a learner who has been reminded is still shown until they actually finish something or clear their review.

Being told without looking

You don't have to watch the tab to know how an audience is doing. As an owner you get a notification when a learner has finished everything in your audience, and another when learners go a week without finishing anything, or let their review fall overdue — batched into a single "N learners have stalled" entry per audience rather than one per person. Both link straight to this tab. Stalled learners are nudged directly too.