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Monitoring Progress

This page explains how to see how members and content are performing within an audience.

Where progress lives

Progress is tracked per audience. To see it, open the audience (from Audiences in the sidebar) and go to its Adoption tab. The Adoption tab has two views: User Progress and Content Adoption.

(There is no separate organization-wide "Progress" page — you look at one audience at a time, switching audiences from the header.)

User Progress

The User Progress view shows per-member detail for this audience:

  • Who has started or finished each concept (article-style learning).
  • Who has started or finished each process (SOP-style learning).

Use this view when you're answering questions like "Who is stuck?" or "Has this team finished the new playbook?"

How per-item progress is calculated

  • Concepts: progress is completed sections divided by total sections for that concept's article. A concept is complete when every section's knowledge check is passed.
  • Processes: progress is completed tasks divided by total tasks in that process's SOP. A task is complete when its knowledge check is passed or it's marked as read.

So a member at 100% for a row has finished every section or task for that item.

Content Adoption

The Content Adoption view is content-centric:

  • Per-concept adoption — how widely each concept's article has been completed across the audience's members (and how far along they are on average).
  • Per-process adoption — the same idea for each process / SOP.

Use this view when you're prioritizing what to rewrite, add to a playbook, or retire — low adoption may mean the topic is unclear, hidden, or misaligned with the audience.

Mastery

A member achieves mastery when they've completed all concepts and all processes across every audience they belong to. You can see each member's completion within an audience in the User Progress view of that audience's Adoption tab.

If you need to adjust who is in which learning scope, see Creating audiences.