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Core Concepts Overview

Mention is built around a set of interconnected concepts that describe how your organization's content becomes structured learning material. Understanding these concepts helps you get the most out of the platform whether you are an admin setting things up or a member using it to learn.

The knowledge model

At a high level, Mention works like this:

Sources contain Assets. Assets are analyzed to extract Concepts and Processes. Concepts are collected into Glossaries and Processes into Playbooks. Each Glossary-Playbook pair is scoped to an Audience — a group of members who need that body of knowledge. When a member accesses a Concept, Mention generates a personalized Article. When a member accesses a Process, Mention generates an interactive SOP.

Key terms at a glance

Term What it is
Source A connection to an external content platform (e.g., your Notion workspace) or a web crawl
Asset A specific document selected from a Source for Mention to analyze
Concept A key term or idea extracted from your documents
Process An operational workflow or procedure extracted from your documents
Glossary An ordered collection of Concepts for a specific Audience
Playbook A collection of Processes for a specific Audience
Audience A group of members who share a specific Glossary and Playbook
Article An AI-generated learning document for a Concept, personalized per member
SOP An AI-generated interactive walkthrough for a Process, personalized per member
Agent An API identity that can access an Audience's Glossary and Playbook programmatically
Contradiction A pair of facts from different sources that conflict with each other, flagged for admin review

How the pieces connect

  1. An admin connects a Source (like Google Drive) and selects which documents to activate as Assets.
  2. Mention analyzes the Assets and identifies Concepts (key terms) and Processes (workflows).
  3. The admin creates an Audience (like "Engineering Team"), which automatically gets a Glossary and a Playbook.
  4. The admin describes the Audience in a short conversation; Mention builds the first version of its Glossary and Playbook from those answers and the activated Assets.
  5. The admin refines which Concepts are in the Glossary and which Processes are in the Playbook, and invites team members to the Audience.
  6. When a member opens a Concept, Mention generates a personalized Article. When they open a Process, Mention generates an interactive SOP.
  7. Members complete Knowledge Checks to demonstrate understanding, and progress is tracked for both the member and the admin.

Mention also monitors extracted knowledge for contradictions — cases where facts from different sources conflict about the same Concept. Admins review these in the Knowledge view (called Steering on mobile) and resolve them by picking the correct version. Resolved contradictions improve the accuracy of generated Articles, SOPs, and Q&A answers. See Steering.

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