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When Your Organization Says Otherwise

Sometimes you say something on a call — or in a Slack or Teams conversation Mention has captured — that your organization's sources record differently. Mention notices, an Audience owner looks at both, and if they decide the documents are right you get a notification titled Here's what your organization says.

It is not a report card. Nobody else is told you were corrected, and the notification exists for one reason: so you are working from the current answer instead of the old one. Being corrected twice on the same material does put that material back on your review list — see What it means for your review below.

What the notification contains

The statement your sources hold, verbatim. That is the whole point of it — the correct version, front and center, not a pointer to a queue you would have to go dig through.

Clicking it takes you to the lesson that teaches the material the statement belongs to, so you can go over it while it is in front of you. When Mention cannot tell which lesson covers it, you land in the Audience instead. Clicking also marks it read; it stays in the panel, dimmed, if you want to find it again.

You only ever get one of these at a time per Audience. If a second correction lands, it replaces the first — a correction is only useful while it names the statement that is current.

What it means for your review

The first correction on a piece of material changes nothing about your progress. It is one moment, and a moment is not a gap.

The second one on the same lesson is different. Material you have already passed goes back to unlearned and becomes due straight away, so it turns up in your next review session. You are told when this happens: the correction notification says so, so meeting something you had already finished is never a mystery.

The point is still the current answer rather than the mistake. Getting the material in front of you again is how you end up with the right version, not a penalty for having had the wrong one. Nothing about it is shown to your Audience owners or to anyone else.

Two corrections that land on different lessons do not do this. It takes two on the same material, within 90 days of each other.

When you don't get one

  • The owner decided you were right and the document was stale. Your statement stands; the document's version is retired org-wide.
  • The owner decided the two statements did not actually disagree.
  • The disagreement was between two documents, with no one quoted on either side.

In short: you hear about it only when the source of truth turned out to differ from what you said, and only about your own words.

Where the decision happens

You cannot resolve these yourself, and neither can most people. The owners of your Audience decide, because they are the ones who know whether the document went stale or the answer really did change — see Reviewing Misunderstandings for what they see.