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When Your Handbook Says Otherwise

Sometimes you say something on a call — or in a Slack or Teams conversation Mention has captured — that your organization's sources record differently. Mention notices, an Audience owner looks at both, and if they decide the documents are right you get a notification titled Here's what your handbook says.

It is not a report card. Nobody else is told you were corrected, nothing is logged against your progress, and the notification exists for one reason: so you are working from the current answer instead of the old one.

What the notification contains

The statement your sources hold, verbatim. That is the whole point of it — the correct version, front and center, not a pointer to a queue you would have to go dig through.

Clicking it takes you to the contents of the Audience the topic belongs to, where the material behind that statement lives. Clicking also marks it read; it stays in the panel, dimmed, if you want to find it again.

You only ever get one of these at a time per Audience. If a second correction lands, it replaces the first — a correction is only useful while it names the statement that is current.

When you don't get one

  • The owner decided you were right and the document was stale. Your statement stands; the document's version is retired org-wide.
  • The owner decided the two statements did not actually disagree.
  • The disagreement was between two documents, with no one quoted on either side.

In short: you hear about it only when the source of truth turned out to differ from what you said, and only about your own words.

Where the decision happens

You cannot resolve these yourself, and neither can most people. The owners of your Audience decide, because they are the ones who know whether the document went stale or the answer really did change — see Reviewing Misunderstandings for what they see.