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How Mention Works

Mention transforms your organization's existing documentation into structured, personalized learning experiences. Instead of asking your team to create new training materials from scratch, Mention connects to the tools you already use and builds learning content automatically.

The three phases

1. Ingest

You start by connecting your content sources. Mention supports integrations with Notion, Confluence, Google Drive, Dropbox, Box, GitHub, Slack, Intercom, Microsoft 365, and Microsoft Teams — plus YouTube video transcripts and any public website via web crawling. See Integrations for the full list.

Once connected, Mention syncs with the source and shows you a list of available documents. You choose which ones to activate — these are the documents Mention will analyze and build learning material from.

Sources sync automatically on a daily basis to pick up new and updated content. You can also trigger a manual sync at any time.

2. Model

Once your documents are ingested, Mention's AI analyzes them to extract two types of knowledge:

  • Concepts — Key terms, ideas, and domain-specific knowledge that appear across your documents. These are collected into a Glossary.
  • Processes — Operational workflows and procedures described in your documents. These are collected into a Playbook.

Each Glossary and Playbook is scoped to an Audience — a group of team members who need that specific body of knowledge. This means different teams see different content, tailored to their role. When you create an audience you describe it in a short conversation; your answers, together with the sources you've activated, drive the first version of its Glossary and Playbook.

As part of this analysis, Mention also checks for contradictions — cases where different source documents make conflicting claims about the same Concept. Detected contradictions are surfaced in the Knowledge view (called Steering on mobile) alongside the question-and-correction workflow, where admins can review them side by side, pick the correct version, and suppress the conflicting one. This directly improves the accuracy of generated Articles and Q&A answers. See Steering.

You review what Mention extracts and decide what to include. The AI accelerates content creation; you ensure quality and relevance.

3. Learn

When a team member opens Mention, they see the Glossary and Playbook for their assigned Audience. For each concept, Mention generates a personalized Article — an AI-written learning document broken into sections, each with a knowledge check. For each process, Mention generates an interactive SOP (Standard Operating Procedure) — a step-by-step walkthrough with checks at each task.

Members can also ask questions about any concept or process. Answers are grounded in your source material, so they are accurate and traceable back to the original documentation.

Progress is tracked at every level — per section, per concept, per process, and per member — giving admins full visibility into how learning is progressing across the organization.

What makes Mention different

  • Your content stays where it is. Mention connects to your existing tools. You never have to migrate documentation into a new system.
  • AI generates, you curate. Mention does the heavy lifting of extracting knowledge and generating learning materials. Admins retain full control over what is published.
  • Learning is scoped to teams. Not everyone needs to know everything. Audiences ensure each member sees only what is relevant to their role.
  • Understanding is measured. Knowledge checks verify that members actually understood the material, not just that they opened the page.

Next steps