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Asking Questions

This page explains how to use Mention's grounded Q&A feature to ask questions while learning.

What is grounded Q&A?

You can ask questions about your Audience's material — from your learning home, a concept article, or an SOP. Mention generates answers that are grounded in your organization's source documents — the same documents your admin connected to the platform.

This means answers are accurate, relevant to your organization, and traceable back to real documentation rather than generic information.

How to ask a question

  1. Use the Q&A footer at the bottom of your learning home, a concept article, or an SOP.
  2. Type your question.
  3. Submit it. The answer appears with a strip of the sources it drew on.

Tap a cited source to see which document it is (with the provider it came from and where it sits) and the specific facts behind the answer.

Scoping

Wherever you ask from — your learning home, a concept article, or an SOP — the answer is grounded in the whole Audience's source material. You don't need to be on a particular concept or task to get a relevant answer; the Q&A footer draws on everything connected to the Audience.

This means you can ask a question from any page and get an answer that spans multiple concepts and processes, rather than one limited to the concept or task in front of you.

What answers look like

Answers are concise, well-formatted text grounded in your organization's sources. Occasionally an answer includes one small interactive widget — a stepper, flip cards, or a tabbed view — when interaction genuinely helps explain the answer.

What happens with your questions

Your questions are anonymous to other members, but they are tracked by the platform. When multiple members ask similar questions about the same content, Mention aggregates them into Frequently Asked Questions that your admin can review on the Audience's FAQs tab. This helps your admin identify areas where the learning content might need improvement.

Tips for good questions

  • Be specific — Ask about a particular aspect of the material rather than broad questions
  • Reference the content — Frame your question in terms of what you just read
  • Ask when confused — If a section or task is unclear, the Q&A footer is the best place to get clarification grounded in your team's actual documentation