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Asking Questions

This page explains how to use Mention's grounded Q&A feature to ask questions while learning.

What is grounded Q&A?

You can ask questions about your Audience's material — from your learning home, a concept article, or an SOP. Mention generates answers that are grounded in your organization's source documents — the same documents your admin connected to the platform.

This means answers are accurate, relevant to your organization, and traceable back to real documentation rather than generic information.

How to ask a question

  1. Use the Q&A footer at the bottom of your learning home, a concept article, or an SOP.
  2. Type your question.
  3. Submit it. The answer appears with a strip of the sources it drew on.

Tap a cited source to see which document it is (with the provider it came from and where it sits) and the specific facts behind the answer.

Scoping

Questions are scoped to provide the most relevant answers:

  • From your learning home — scoped to the whole Audience — the answer can draw on any of the Audience's source material.
  • On a concept article — scoped to that concept. The answer can draw from any source material linked to the concept and its sections.
  • On an SOP — scoped to the process and the task you're currently on, not the whole process. This produces more focused, step-relevant answers, and means a question about a later task gets clearer results once you reach that task.

If you need an answer that spans multiple tasks or concepts, ask it from the broader concept article, or from your learning home, rather than from inside a single SOP task.

What happens with your questions

Your questions are anonymous to other members, but they are tracked by the platform. When multiple members ask similar questions about the same content, Mention aggregates them into Frequently Asked Questions that your admin can review on the Audience's FAQs tab. This helps your admin identify areas where the learning content might need improvement.

Tips for good questions

  • Be specific — Ask about a particular aspect of the material rather than broad questions
  • Reference the content — Frame your question in terms of what you just read
  • Ask when confused — If a section or task is unclear, the Q&A footer is the best place to get clarification grounded in your team's actual documentation