Member Learning on Mobile¶
The mobile Learn experience mirrors the web member experience: same glossary, same playbook, same articles, same SOPs, same knowledge checks, same grounded Q&A. This page covers the small but real differences in how those things work on a phone or tablet.
For the conceptual model, see Learning Concepts, Learning Processes, Knowledge Checks, and Asking Questions.
The Learn screen¶
When you open the app, you land on the Learn screen for your first Audience. The screen has two sections:
- Playbook — your assigned Processes, listed with a step number and a completion indicator. A green checkmark means you have finished the Process; otherwise the indicator shows your progress.
- Glossary — your assigned Concepts, shown as a list of chips. A yellow dot marks Concepts you have not finished; a green checkmark marks the ones you have.
Items are ordered with incomplete first, then complete, so the next thing to work on is at the top of the list.
If you belong to more than one Audience, switch between them using the Audience picker at the top of the screen.
Reading a Concept¶
Tap a Concept to open its Article. Articles are generated on demand the first time you open one — you may see a brief loading state. Once generated, the Article is divided into sections that you scroll through.
A few mobile-specific behaviors:
- Knowledge check sheet — when you reach the end of a section, the knowledge check appears as a bottom sheet that takes about 80% of the screen. It's a short multiple-choice quiz: choose an answer for each question, see the result and an explanation, and continue. You must get every question right to pass the section; you can retake it.
- Concept links — when an Article mentions another Concept in your Glossary, it's tappable: tap it to see a popover with that Concept's definition and a "Read article →" shortcut. Concepts you've already mastered are marked.
- Prerequisite blocking — if the Concept has prerequisites you haven't mastered, you see a list of what to complete first. You can choose show me anyway to read the Concept now and come back to the prerequisites later.
- Regenerate — at any point you can regenerate the Article. Regenerating resets your progress on this Concept and creates a fresh Article. Use this when source material has changed and you want a current version.
Working through a Process¶
Tap a Process to open its SOP. SOPs are also generated on demand and appear as an interactive walkthrough rather than a long page of text.
- Tasks — work through tasks in order. Each task has explanatory content (with callouts — notes, warnings, tips) and a multiple-choice knowledge check, or a "mark as read" action for informational steps.
- Branching and outcomes — Processes with branching steps present decisions, and the path you take can end at different outcomes (for example, completed, escalated, or deferred). An outline sheet lets you move between tasks and see where you are.
- Regenerate — like Articles, you can regenerate an SOP if the underlying material has changed.
Asking questions¶
Your learning home and the Article and SOP screens each have a Q&A footer at the bottom. Type a question and submit; Mention generates an answer grounded in the source material, and shows a strip of the sources it drew on — tap a source to see the document (with its provider) and the specific facts behind the answer.
- From your learning home, the question is scoped to the whole Audience.
- In an Article, it's scoped to the Concept.
- In an SOP, it's scoped to the process and the specific task you're on, so answers stay focused on the step in front of you.
Progress and sync¶
Mobile progress and web progress are the same progress. A section completed on mobile counts on web, and vice versa. Audience switching, regenerations, and knowledge check results all sync across surfaces.