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Steering

Steering is how admins teach Mention. You ask Mention a question, read its answer, and either accept that the answer is good or submit a correction. As you work through questions, the same view also surfaces contradictions — pairs of facts from your sources that conflict — for you to resolve. Both signals improve the accuracy of generated Articles, SOPs, and Q&A answers across every Audience.

Where to find it

Steering is available on both web and mobile.

  • Web — Open Knowledge from the admin sidebar. The header shows what Mention is drawing on ("Drawing on N assets · M corrections").
  • Mobile — Open Steering from the profile menu. Contradictions live on a separate Mention's questions screen, reached from a banner on the Steering screen.

The two surfaces are the same workflow on the same backend queue. A correction submitted on mobile shows up immediately in the web view, and vice versa.

What admins do here

There are three things you do in Steering, in roughly this order:

  1. Ask a question — Type a question in the composer at the bottom of the view. Mention generates a grounded answer using your activated source material. Each question and answer becomes a correction record, which starts in the pending state.
  2. Accept, correct, or delete the answer — Read the answer and decide:
    • Accept if the answer is good. The correction is marked accepted and used as a positive signal for future generations.
    • Correct if the answer is wrong. Explain what is wrong and what the correct answer should be. Mention records your feedback as a corrected outcome and uses it to steer future answers about the same subject.
    • Delete the correction record entirely if it was a one-off you don't want to keep. You cannot ask a new question while the most recent one is still pending — accept or correct it first.
  3. Resolve contradictions — The "pending questions" sidebar (web) — or the Mention's questions screen (mobile) — lists any contradictions Mention has detected in your sources. For each one, you can:
    • Resolve by picking the fact you believe is correct. The other fact is suppressed in future context.
    • Discard if the contradiction is a false positive. Both facts remain in use. Decisions can be submitted individually or in bulk.

Why corrections matter

Corrections feed directly into how Mention generates content for your members. When an admin marks an answer as wrong and explains the correct version, Mention treats that explanation as a strong, organization-specific signal: future Articles, SOPs, and member Q&A answers about the same subject reflect the corrected version.

This is the most direct lever you have for improving answer quality short of editing source material itself.

Why contradictions matter

A contradiction is a pair of facts about the same Concept that Mention's analysis judged to be in conflict — for example, two source documents that describe the same process differently. Until you resolve a contradiction, both facts remain in play and members may see content that reflects either version. Resolving a contradiction excludes the losing fact from future context, producing more consistent generated content.

For a deeper look at how contradictions are detected and what severity scores mean, see Reviewing Contradictions.

Steering and credits

Asking a question, generating answers, and contradiction detection all consume credits. See Understanding Credits for the full list.

Steering vs. an Audience's conversation

Steering is org-wide and it's about teaching: questions you ask here are answered from all of your organization's activated source material, and the corrections you submit improve generated content across every Audience.

That's different from an Audience's conversation (the Refine button on an Audience). That conversation is about shaping — you describe what the audience does, and Mention rebuilds that audience's Glossary and Playbook from your answers and the sources you've activated. See Building with Conversations.