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Curating Questions

This page walks you through capturing the recurring questions your audience asks and letting Mention write — and maintain — the answers.

When to add a question

Add a Question when you notice the same thing being asked over and over. Common triggers:

  • A teammate has answered the same Slack thread three times this week.
  • New hires keep getting stuck on the same step of onboarding.
  • A customer support pattern surfaces in tickets — "how do I reset my password," "what's your refund policy."

You're not asking the question. You're curating it — capturing it once so Mention's answer becomes the canonical thing to link to.

Add a question

  1. Sign in as an admin and open Audiences from the sidebar.
  2. Pick the audience you're curating for from the audiences list (the column on the left, or the full-screen list on mobile).
  3. Open the Questions tab.
  4. Type the question into the text box at the top and click Add question.

The question must be between 3 and 500 characters. Once added, Mention starts generating an answer immediately — you'll see a Generating badge on the row while it works (usually a minute or two). When it's ready, the badge flips to Answered and the row becomes clickable.

If your connected sources don't actually cover the question, Mention won't invent an answer — the row lands in a No answer found state instead. That's a signal to connect or activate the source material that answers it, then Regenerate.

Read and review an answer

Click any answered question to open its detail page. The full Markdown answer is rendered there. Use this view to verify the answer is accurate, complete, and on-brand before members and agents start relying on it.

If the answer is wrong or stale, you have two levers:

  • Regenerate — re-runs the generator against the current state of your knowledge base. Useful when source material has just been updated.
  • Delete — removes the question and its answer. Questions are immutable, so to reword the question itself, delete it and add a new one with the wording you want.

A daily background job also revisits every answered question and quietly regenerates any whose underlying context has changed enough that the answer should differ. You don't need to babysit this — but you can force it from the regenerate action if you've just published something important.

Where the answer shows up

Once a question is Answered, it appears:

  • On every member's audience learning page, under Frequently asked questions, so members hit the answer before they have to ask anyone.
  • On mobile, on the same per-audience learning screen.
  • To any agent granted to the audience, via the MCP server's list_questions and read_question tools.

Questions in Generating, No answer found, or Failed states are hidden from members — only admins see them in the Questions tab. If a question fails repeatedly or comes back with no answer found, regenerate after fixing whatever the underlying issue is (usually missing source material), or delete it.