Reviewing Feedback¶
Audience members can leave feedback on the content they learn from — a section of a concept article or a task in an SOP. As an audience owner, you review that feedback, and what you accept flows back into the knowledge base as a correction. This page covers the review workflow.
Where to find it¶
Open your audience and select the Feedback tab. The tab shows a badge with the number of items waiting for review. The Feedback tab is visible to audience owners and org admins.
You'll also receive a notification when a member submits new pending feedback.
The review queue¶
The tab is split into two groups:
- Pending review — feedback waiting on a decision. Each card shows the content it was left on (the article section or task title), the feedback text, who wrote it, and when.
- Responded — feedback you've already accepted or rejected, with an Undo action.
Accepting and rejecting¶
For each pending item, decide whether the feedback identifies a real problem with the content's underlying facts:
- Accept if the feedback is right. Mention reads the feedback together with the facts that grounded the content, invalidates the facts the feedback contradicts, and writes corrected replacement facts into the knowledge base. The affected content is then rewritten automatically for every member — the SOP or article the feedback targeted updates within a few minutes, and members keep their reading progress on the parts that didn't change. Feedback-derived corrections are treated as Mention-authored knowledge, so they win outright in contradiction auto-resolution.
- Reject if the feedback is mistaken or out of scope. Nothing changes in the knowledge base.
The member who wrote the feedback is notified of your decision either way.
Feedback that only concerns presentation — wording, tone, structure — does not produce knowledge-base changes even when accepted; Mention only extracts contradictable factual claims.
Undoing a decision¶
Use Undo on a responded item to send it back to pending. Undoing an accepted item also reverts its knowledge-base effects: the corrected facts are removed and the facts it invalidated are restored (unless something else has since invalidated them). The affected content is rewritten again to reflect the reversal. You can then re-review the item and decide again.
Owner-submitted feedback¶
When you (or any owner) leave feedback on content, it is accepted automatically — it skips the queue and applies to the knowledge base immediately. It still appears in the Responded group, so you can undo it like any other accepted item.