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Giving Feedback

This page explains how to leave feedback on learning content and what happens after you submit it.

What is feedback?

Feedback is a short, written note you attach to a specific piece of learning content — a section of a concept article or a task in an SOP. Use it when something in the content is wrong, outdated, or missing: an incorrect limit, a renamed tool, a step that no longer matches how your team works.

Feedback is more than a comment. When an audience owner accepts your feedback, Mention uses it to correct the underlying knowledge base, so future content — for you and for everyone else — reflects the fix.

Leaving feedback

On an article section

  1. Open the concept article from your learning home.
  2. Navigate to the section you take issue with — use the Outline if it isn't the one you're on.
  3. Below that section, click Give feedback.
  4. Describe what is incorrect or missing, then click Submit feedback.

Feedback is attached to the one section you left it on, not the whole article, so the correction Mention works out is anchored to that passage. Your admin sees the section's title on the feedback they review.

On an SOP task

  1. Open the process and navigate to the task in the walkthrough.
  2. Below the task steps, click Give feedback.
  3. Describe the problem, then click Submit feedback.

Be specific: say what the content claims, and what is actually true. "The limit is 10, not 5" leads to a better correction than "this seems off."

What happens next

Your feedback starts as pending. An owner of your audience reviews it and either accepts or rejects it:

  • Accepted — Mention extracts the factual correction from your feedback, updates the knowledge base, and rewrites the affected content for everyone in the audience. The fix usually lands within a few minutes, and reading progress is kept on the parts that didn't change.
  • Rejected — the content stays as it is.

You'll receive a notification either way. You can also see the status of everything you've submitted in the Give feedback popover on the content itself — each entry shows a pending, accepted, or rejected badge.

If an owner leaves feedback, it is accepted automatically — owners don't review their own submissions.